The Tidio alternative for product-led SaaS support
Tidio is strong for live chat, AI chatbots, and customer engagement. Fernand is built for SaaS support after signup. When users need help with setup, billing, bugs, docs, or product workflows, Fernand gives your team shared inbox, live chat, AI agents, customer context, unlimited history, and a Notion-like knowledge base.
Trusted by hundreds of
modern founders like you
Purposely built for small teams
Not a watered-down enterprise tool. Every decision in Fernand is made with small, fast-moving teams in mind.
Simple pricing
$29 per human per month. Predictable, transparent, and built for small teams.
Built for SaaS support
Inbox, live chat, AI agents, customer context, and docs in one calm workspace.
Consolidate all your support channels
into one shared inbox
Everything consolidates into one shared inbox you can access from your desktop or mobile. Collaborate on customer inquiries with your team, no matter what channel they started with.
Add any email you'd like, like help@yourapp.com or sales@yourapp.com and handle customer inquiries from a shared inbox.
Learn more โLive chat widget
Embed a live chat in your product and respond to customers in real time, right from your inbox.
Learn more โKnowledge base
Publish a beautiful, SEO-friendly help center your customers can search through before reaching out.
Learn more โSlack
Receive and reply to Slack messages from your customers directly from Fernand without switching tools.
Learn more โ๐ DMs
Receive and reply to direct messages from your customers directly from Fernand without switching tools.
Learn more โContact forms
Add headless contact forms to your product or website and funnel all submissions into your shared inbox.
Learn more โHeadless API
Build a fully custom support experience inside your product using our API. Your UI, your flow, Fernand's inbox behind the scenes.
Learn more โWhy teams switch from Tidio
A chatbot is not enough for SaaS support.
Your users need real answers from your docs, help from humans, account context, product actions, support history, and a clean escalation path.
Fernand turns AI chat into a full support workflow. AI handles repetitive questions. Humans step in when needed. Your docs train the agent. Your API lets the agent take action.
Choose Tidio ifโฆ
You mainly want chat automation, lead capture, flows, ecommerce-style engagement, or a standalone AI chatbot.
Choose Fernand ifโฆ
You want AI-powered SaaS support with shared inbox, live chat, product context, API actions, unlimited history, and docs in one calm product.
"Fernand is the bedrock of my solo business. It's the reason I'm able to stay solo and move quick while growing my SaaS and providing a human touch to all my thousands of paying customers. For the first time I'm not managing a mess of mailboxes but greeted every morning with a clear path to resolution."
Bring in custom data from your API endpoint
Point Fernand at any HTTP endpoint and it pulls the data that matters most right into the conversation sidebar. Use Liquid templating to control exactly what gets displayed. No extra tooling needed.
See how it works โA support widget built for users, not leads
Fernand's widget helps logged-in users get help inside your product. They can search docs, ask AI, start a chat, or submit a request without being pushed through a marketing automation flow.
Integrates with your entire stack
Native integrations with your payment providers and dev tools. Connect anything else with the API, or orchestrate with n8n, Zapier, or Make.
Tidio is built for chat.Fernand is built for support.
Every detail of Fernand is intentionally designed using proven principles from cognitive psychology and behavioral science to make support feel calmer.
One thing at a time
One task at a time, so you never freeze wondering what to do next.
"Bonjour" welcome screen
Always know what your support queue looks like at a glance, instead of scanning through it manually.
Progress to inbox zero
We communicate your progress transparently, to give you a sense of completion and fulfilment.
Keyboard shortcuts for everything
Optimized for efficiency. Reply, add a note, close a request and much more.
Loads under 100ms
No spinners, no loading. Everything is synced between all your screens at all times. It's like magic.
Tidio vs Fernand comparison
Built for founders, developers, PMs, and first customer ops hires who still touch support directly.
| Tidio | Fernand | |
|---|---|---|
| Best for | Live chat, chatbot automation, customer engagement | Product-led SaaS support |
| Pricing | Plans based on conversations, seats, AI quota, and automation usage | $29 per human per month |
| Buying process | Self-serve with higher plans and contact sales options | Try for free, no mandatory demo |
| Core workflow | Chat, ticketing, flows, AI agent | Shared inbox, live chat, AI agents, docs |
| Conversations | Billable conversation quotas by plan | Unlimited conversations |
| History | Available inside Tidio workspace | Unlimited history |
| AI | Lyro AI conversations and AI quotas | AI agents ride free |
| AI actions | First action free, full access tied to paid Lyro quota | Free API access for AI agents to perform actions |
| Knowledge training | FAQ upload, scraper, website scraper, Zendesk import | Docs, Q&As, URLs, files, KB sync, past replies |
| Knowledge base | AI knowledge sources | Notion-like knowledge base |
| Support channels | Chat, ticketing, email and more | Email, live chat, Slack, X DMs, contact forms, API |
| Migration | Self-managed | Free, hands-on migration included |
| Product philosophy | Chat and automation platform | Calm SaaS support tool |
Frequently asked questions
Everything you need to know before switching from Tidio to Fernand.
Yes. Fernand is a good Tidio alternative for SaaS teams that need more than chat automation.
Yes. Fernand AI agents can connect through your API for free and perform actions.
Yes. Fernand includes live chat with AI agent and human escalation.
No. Fernand's AI agents ride free.
Teams focused on lead capture, flows, sales chat, or standalone chatbot automation may prefer Tidio.